DELIVERY & RETURNS
Free Mainland UK standard delivery for orders over £50 (excluding Northern & Southern Ireland, Chanel Islands, Isle of Man, Scottish Islands and Scilly Isles)
£5.95 UK Mainland delivery for orders £50 and under.
Europe, Northern and Republic of Ireland standard delivery charge £17.50, Rest of the World please call our sales office for a quote to your specific country. *PLEASE NOTE International shipments outside of the EU will be subject to taxes and duties, which must be paid upon delivery. For more information on these charges please contact firstname.lastname@example.org
Standard delivery: Providing your items are in stock we will aim to deliver your order within 5 - 7 working days.
Pink Lining consider Saturday, Sunday and all Bank Holidays as non-working days.
RETURNS & EXCHANGE
COOLING OFF PERIOD, CANCELLATION AND RETURNS POLICY
We want you to be satisfied every time you shop with us. If for any reason you are unhappy with the goods purchased you may return the goods to Pink Lining within 14 days from receipt of the goods, you will receive a refund within 14 days of receipt of goods into our warehouse (please note if you are returning as a change of mind we will only refund the cost of the product/s and not the postage fee). It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold.
Please call or email the sales office to obtain your returns authorisation number and returns form on +44 (0) 1293 592175 or email@example.com. When returning goods, please enclose your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.
Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. If however the goods are faulty then the postage costs will be refunded.
If you are exchanging a product as a change of mind you will need to pay the postage fee for the new bag (we can only waver the postage fee if the bags is faulty and being exchanged)
Please note that we cannot refund or exchange any sales items unless damaged.
Exchanges and Returns should be sent to:
Pink Lining C/O Maguari UK Ltd
9 Amberley Court
If for any reason your bag becomes faulty within twelve months of your purchase date please email a picture of the fault along with your name and order number to firstname.lastname@example.org we will get back to you within 48 hours to discuss your options i.e. refund/exchange.
Items purchased from an independent or department store must be returned back to the relevant store for exchange/refund – it is up to the relevant store if they wish to accept the item/s back – if for any reason you have any problems please contact customer services on +44 (0) 1293 592175 or email@example.com
Refunds will be credited to your original method of payment.
We try to process returns as quickly as possible; however this can take up to 14 days during busy periods. If you have any queries about an item you have returned please contact our Customer Services team on +44 (0) 1293 592175.