RETURNS & EXCHANGE

COOLING OFF PERIOD, CANCELLATION AND RETURNS POLICY

We want you to be satisfied every time you shop with us. If for any reason you are unhappy with the goods purchased you may return the goods to Pink Lining within 14 days from receipt of the goods, you will receive a refund within 30 days of cancellation (please note if you are returning as a change of mind we will only refund the cost of the product/s and not the postage fee) It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. We will not accept return of any products, which might have been made to the customer's personal specifications.

When returning goods, please enclose the returns form detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.

Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant. If however the goods are faulty then the postage costs will be refunded.

If you are exchanging a product as a change of mind you will need to pay the postage fee for the new bag (we can only waver the postage fee if the bags is faulty and being exchanged)

Please note that we cannot refund or exchange any sales items unless damaged.

Exchanges and Returns should be sent to:

Capacity LLC
Pink Lining Returns Dept
1112 Corporate Road
North Brunswick,
New Jersey
08902

Refunds will be credited to your original method of payment.

Please download your Return Form here and enclose it with your return items(s).

You will need to pay the postage fee for the new bag if you wanted an exchange (we can only waver the postage fee if the bags is faulty and being exchanged)

FAULTY ITEMS

If for any reason your bag becomes faulty within six months of your purchase date please email a picture of the fault along with your name and order number toinfo@pinklining.com we will get back to you within 48 hours to discuss your options i.e. refund/exchange.

Items purchased from an independent or department store must be returned back to the relevant store for exchange/refund – it is up to the relevant store if they wish to accept the item/s back – if for any reason you have any problems please contact customer services on +44 (0) 207 034 0035 or info@pinklining.com

Please note that we cannot refund or exchange any sales items unless damaged – please contact Customer Services on +44 (0) 207 034 0035 or info@pinklining.com to discuss if any problems.

Refunds will be credited to your original method of payment.

We try to process returns as quickly as possible; however this can take up to 28 days during busy periods. If you have any queries about an item you have returned please contact our Customer Services team on +44 (0) 207 034 0035.